Being a computer repair company, we get all kinds of computers in our shop. Some customers wonder why we often need to get their computer in the shop before we can give a free estimate – and there are two main reasons! We need to be sure of the problem at hand.
If we give someone a quote over the phone for an OS reinstall, that’s a software-only procedure and thus has no part-cost tied to it. If we get to look at it later and unfortunately something ELSE is a problem (need to replace a hard drive, for example) the estimate is useless because now we need to do more work on the computer, AND we need to account for the cost of the part.